The City of Winter Park has launched an app that lets residents report potholes, street light outages or broken sidewalks.

Ask Winter Park uses a smartphone’s GPS to input location and residents can submit pictures along with details for any issue that requires city maintenance.

“With the popularity of mobile phones, the public’s eagerness to take pictures and share them combined with the advancement of technology – it created the perfect time for the city to use all of these factors that allow the public to inform us easily about the issues they see that need our attention,” said Clarissa Howard, city spokesperson.

According to the Pew Research Center, 95 percent of Americans own a cell phone and 77 percent own a smartphone.

The city retained the services of GovQA for the desktop online version of Ask Winter Park. The app was a new service they provided at no cost.

The cities of Key West, Bloomfield, N.J. and Bowie, Md. use similar apps.

Ask Winter Park can be downloaded for free on all Apple and Android devices. Requests can be made using a desktop or laptop computer. The app can also be accessed through the city’s official website cityofwinterpark.org under Residents.

About The Author

The youngest of seven children, Terry O. Roen followed two older brothers into journalism. Her career started as a reporter for the Orlando Sentinel, where she wrote stories on city and county government, schools, courts and religion. She has also reported for the Associated Press, where she covered the Casey Anthony and Trayvon Martin trials along with the Pulse massacre. Married to her husband, Hal, they have two children and live in Winter Park. A lifelong tourist in her own state, she writes about Central Florida’s growing tourism industry for Florida Politics and Orlando Rising.

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