Orlando International Airport is reevaluating its transportation and communications plan, a day after more than 14,000 people were delayed after a technical issue caused a shuttle breakdown.
The Automated People Mover system that shuttles passengers from gates 1-59 was under renovation when the glitch occurred and it took three hours to fix the problem.
Passengers walked or were bused to the affected gates. Thousands waited in long lines for buses as 27 were flights delayed.
“We know it was inconvenient and every effort was made to keep passengers safe and secure,” said Carolyn Fennell, spokeswoman for the airport. “We are reevaluating our plan, looking at how to get personnel to the scene faster and communicate better.”
Fennell said she could not comment on whether passengers who missed their flights would be compensated.
OIA is in the midst of a $3.1 billion capital improvement project and all workers and equipment had to be moved before passengers were allowed to walk to the affected gates 30-59, said Fennell, who compared the breakdown to a highway traffic accident that takes time to clear.
“We cannot prevent an incident from occurring but we can refine our response,” she said.
The current shuttle renovation plan was developed for nighttime work with less volume. The incident occured on the backside of a holiday with a high volume of travelers.