Orlando International Airport is reevaluating its transportation and communications plan, a day after more than 14,000 people were delayed after a technical issue caused a shuttle breakdown.

The Automated People Mover system that shuttles passengers from gates 1-59 was under renovation when the glitch occurred and it took three hours to fix the problem.

Passengers walked or were bused to the affected gates. Thousands waited in long lines for buses as 27 were flights delayed.

“We know it was inconvenient and every effort was made to keep passengers safe and secure,” said Carolyn Fennell, spokeswoman for the airport. “We are reevaluating our plan, looking at how to get personnel to the scene faster and communicate better.”

Fennell said she could not comment on whether passengers who missed their flights would be compensated.

OIA is in the midst of a $3.1 billion capital improvement project and all workers and equipment had to be moved before passengers were allowed to walk to the affected gates 30-59, said Fennell, who compared the breakdown to a highway traffic accident that takes time to clear.

“We cannot prevent an incident from occurring but we can refine our response,” she said.

The current shuttle renovation plan was developed for nighttime work with less volume. The incident occured on the backside of a holiday with a high volume of travelers.

About The Author

The youngest of seven children, Terry O. Roen followed two older brothers into journalism. Her career started as a reporter for the Orlando Sentinel, where she wrote stories on city and county government, schools, courts and religion. She has also reported for the Associated Press, where she covered the Casey Anthony and Trayvon Martin trials along with the Pulse massacre. Married to her husband, Hal, they have two children and live in Winter Park. A lifelong tourist in her own state, she writes about Central Florida’s growing tourism industry for Florida Politics and Orlando Rising.

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